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Shipping information

Shipping General

Products from Garden CentreHolland are carefully packed so that you'll receive your order neatly. Most items are in stock at Garden Centre Holland and often you'll receive your order the next day. For sending packages we use DPD. Orders are standard delivered within 1 to 3 business days. Orders above € 250,- will be shipped free of charge and for orders under this amount check below the "Shipping Cost Parcel Service" rates for sending. There are always exceptions, for example if something is not in stock. if a part of the order is not immediately available, the items in stock can already be sent to you if you would like this.

Important

It's important that you check with your order if your mailing address and contact details are correct. For example if there is a question or comment about your order we can reach you quick by e-mail or phone. Our carrier DPD Parcel Service can also contact you if necessary. It happens that a package due to an incorrect address or that our carrier can not find the adress the package should be returned and must be resended again. The cost for resending the parcel are for you as customer if an incorrect contact or address are giving

Home Delivery - Small products

The small products are as good as always in stock and you usually receive this the next day. For sending packages we use DPD Parcel Service. The weight limit for parcels is 31kg. Shipments weighing over 31kg we will divide into multiple packages. Of course, you dont have to pay extra fees for this by your online Garden Centre Holland. For products that the size and weight requirements of DPD exceed we would like you to read the section below "Home Delivery - Large products" for more information. Would you like to recieve your order on a specific day on for example on a Thursday, please let us know this with a comment in your order so that we can arrange this for you. With DPD it's possible to deliver a package on Saturday for this we are forced to charge € 3.50 extra (see rates below DPD). We hope that you will understand this and that we do our very best that your order will go as smoothly as possible.

Home Delivery - Large products

Large orders or to big products for the regular parcel service can be send, but ofcourse the shipping costs are higher. Your order will then be shipped by our transport company General Logitics Systems (GLS) per pallet shipment. Would you like to know the rate for your pallet shipment? Please contact our customer service for the rates. Orders can also be transported with our own driver on appointment for a small gas fee. Rather pick up your order at our location? Then you can pick up your order at our warehouse with large showroom. Click here for the address of our pickup location from Garden Centre Holland.

When not at home

Our sended packages will not be delivered to the neighbors, so if the order can not be delivered the first time the delivery person does a ticket on the bus that says it will offer the order again later. This is normally the next delivery day.

Track and Trace

The Track & Trace code will be sent by email through our carrier DPD once the order is shipped from our warehouse. If you have not received an email from our carrier, you can also request your Track & Trace by our customer service at all times. You can request the Track & Trace by e-mail to our customer service info@tuincentrumholland.com then please mention in the e-mail your name and order number.

Shipping Cost Parcel Service

For the shipping costs we handling the shipping cost of our carrier DPD. In addition, we charge € 1.25 for packaging costs and making your order ready for shipment.

Shipping costs with DPD Parcel Service