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                                                     General conditions of TCH B.V.
                registered at thecommercial register of theChamber of Commerce at number 60567309

These general conditions apply to the TCH B.V. website and shop.

General
-
Until the invoice is  paid, the goods remain the property of TCH B.V..

-TCH B.V. is not bound by any quotations or offers, a part of a quotation or offer or by an obvious mistake, clerical, typing or printing error.
-No rights can be derived on offers and quotations, both verbal and in writing, on behalf of TCH B.V.
-TCH B.V. delivers the goods only if paid in cash or upfront via the bank account.
-Orders will be delivered within 72 hours, obviously if the products ordered are in stock. If products are not in stock, the buyer will be informed in due time 
 and TCH B.V. will, in consultation with the buyer, try to search for an appropriate solution.
-TCH B.V. will not honor the sale agreement  if TCH BV knows or has serious reason to suspect that the goods purchased will be used for offenses which are 
 punishable under the Opium Act.
-TCH B.V. will dissolve a purchase agreement if TCH B.V. knows or has serious reason to suspect that the goods will be used for
 
offenses which are punishable under the Opium Act.
-
When the invoice, delivery note or cargo list is signed on delivery of the goods, the goods are accepted by the purchaser.

Returned goods store
-The buyer is obliged to check the goods delivered by TCH B.V.  immediately upon receipt and to report any defects and/or damage
 
within  24 hours. After that term, TCH B.V. is entitled not to take complaints about any defects and/or damages into consideration.
-
The goods must be offered new, clean, unused, undamaged, in the original packaging and with the invoice so TCH B.V. can make an
 assessment of whether the goods can be returned to TCH B.V.
-
The purchase amount will be paid within 14 days to the account of the buyer, amounts are not repaid in cash.
-
The returned purchase will be checked by the technical service of TCH B.V. or the manufacturer before the purchase amount can be repaid.
-
Specially for buyer manufactured or customized  products are excluded from the right to refund.

Returned goods web shop
-The buyer is obligated to check the goods purchased at the TCH B.V. web shop immediately upon receipt and to report any defects and/or
 damage within 7 days of the invoice date. After that term, TCH B.V. is entitled not to take complaints about any defects and/or damages
 into consideration.
-
The buyer has the right to return the goods purchased at the TCH B.V. web shop within 14 days after receipt of the goods without any
 specific statement of reason.
-
The goods must be offered new, clean, unused, undamaged, in the original packaging and with the invoice.
-
After receipt of the returned goods the purchase amount will be paid within 14 days to the account of the buyer.
-
Return costs will never be reimbursed by TCH B.V..
-
Specially for buyer manufactured or customized  products are excluded from the right to refund.

  • Warranty statement
    -
    TCH B.V. does not provide different or more extended warranties on goods than those given by the relevant manufacturer or supplier.
    -
    The warranty is never longer than a period of 12 months after delivery.
    -
    Goods submitted for repair must be delivered portaged paid at the address of TCH B.V..
    -
    TCH B.V. reserves itself the right to charge the purchaser for the cost of repair or examination.

These terms and conditions are available in Dutch and English and are also registered at the Chamber of Commerce in The Hague.